FAQ

1. What does each accomodation option include?

Each of our accommodation options includes mattresses or camping cots for the number of people as listed for each solution, a LED lantern and the key or padlock matching the accommodation, plus a unique design with a lot of charm and positive energy.

2. Is there wi-fi on the campsite?

No, except on rare occasions.

3. Is there a light source inside the accommodation options?

Yes. We provide all accommodation options with a LED lantern powered by batteries that you can swap at the front desk at anytime.

4. Is there a power source within the accommodation options?

No, except on rare occasions.
However, there will always be sockets at the lounge(s) and at the front desk, where you can leave your phone or other equipments to recharge.

5. Can I charge my phone or camera?

Yes, you can leave your phone or other equipments to recharge safely with our team at the camping's front desk, while you enjoy the festival.

6. Do I have to bring my own bedclothes?

Yes, for practical and hygienic issues, we only provide a mattress or a camping bed on a resistant and washable material.
You should bring your own bedclothes, sleeping bag or whatever you think you may be missing for your comfort during the period of your stay.
You can also purchase one of our sleeping bags, polar blankets and pillows online or directly at the front desk in our camping.

7. How many people sleep in each accommodation option?

Tipi | Teepee = 6 PAX

Circus Tent = 2 PAX

QB | Quibi = 2 PAX

Blue Tent = 2 PAX

Bell Tent 400 = 4 PAX

Bell Tent 500 = 5 PAX

Lotus Tent = 2 PAX

Yurt = 2 PAX

Gypsy Caravan = 2 PAX

Emperor Tent = 6/8 PAX

Explorer Tent = 8/10 PAX

8. What if it rains?

You will be protected and comfortable. All accommodation options are prepared and waterproofed. Our Tipis have a drip system inside, to prevent water from entering on rainy days.

9. What should I take with me?

You should bring your own bed clothes, sleeping bag or whatever you think you may be missing for your comfort during the period of your stay.
You can also bring some camping accessories such as chairs, tables and others.
In some cases you can bring your outdoor camping stove but its use is limited to the rules of each festival/event (please consult the relevant rules applied in each case, usually found at the festival/event site).

10. And... what if I forget my bedclothes?

You can buy one of our sleeping bags, polar blankets and inflatable pillows, online or directly at the front desk in our campsite.
However, there may be a stock break in some cases. So, whenever it is a decision of yours to use our products, you should by all means make the online booking of said products, to ensure that they are available upon your arrival.

11. Can I light a fire?

No.
There are restrictions and safety standards, so it is not possible to start a fire, light bonfires, etc..
It will be possible in some cases to use camping stoves, however you will have to consult the respective camping rules applicable to each festival/event/campsite.
Any type of fire (matches, lighters, etc.) is prohibited within our accommodation solutions.

12. Can I smoke in the accommodation?

No!
Smoking is strictly prohibited inside the accommodation options.
You can enjoy your cigarette at the lounge or within our camping as long as it is outside the accommodation.

13. How do bookings work?

You should make your booking in advance through our website and according to the options and events available.
Check out the upcoming events (and past ones) through this link:
sleep-em-all.com/en/events

14. How can I pay?

You can pay using one of the methods available in our booking process.
Our website is a secure platform that respects and ensures your privacy.
We do not provide or sell your data to third parties.

Please refer to the Legal Agreements for PayPal services.

15. Will I receive a booking confirmation?

Yes. After choosing a payment method and completing your booking, you will receive on the email that you provided, the confirmation of payment with the reservation number.
You should pay special attention when entering your contact details to ensure they are correct.

16. Can I book an accommodation solution for one night?

 No. Reservations must be made for every day of the event / festival. We advised you to previously acquire the pass for all days of the event / festival for which you are booking our accommodation.

17. The prices shown include the ticket for the festival/event?

No. You should buy your ticket through the usual channels.
Tickets for Events / Festivals are only included when properly indicated in our offers pack.

18. Do all prices inclue VAT?

Yes, all prices shown include VAT at the legal rate.

19. Do I receive an invoice for my booking?

Yes. 10 days before each event and after confirmation of full payment, you will receive an invoice of you purchase. This invoice will be issued by the company Nuno Filipe Cruz, Unipessoal Lda - NIF: 513013229, who has the ownership of the Sleep'em'All brand.

20. Will I be able to make the payment when arriving at the camping?

No. You must make payment for your booking until 15 days before the date of the event

21. Can I cancel my booking? Will I have any costs?

 Yes, you can cancel your booking if you want to. However, there are some costs* related to canceling.

* 10% until 30 days before the event date.
   50% within 10 to 29 days before the event date.
   75% to less than 10 days before the event date.

22. Will I have to pay any deposit?

In some situations you may be asked for a deposit which will be returned at the end of the event when you check-out.
In cases where a deposit is needed, you will be previously informed of the amount.

23. Do I have to sign a liability term?

Yes, all guests must sign a liability term on their acts and accommodation, to prevent damages and the misuse of our facilities. It is a responsibility of each guest to ensure the proper use of the accommodations. When your accommodation option is not being used, you should ensure that it is closed.

In case of damage it will be charged to the person who made the reservation, the amount corresponding to the damaged product(s).

24. Is there security in the Sleep'em'all campsite?

Yes, our permanent team and security guards, ensure 24hrs security in our Camping, restricting access to non-accredited people. However, we are not responsible for the personal property of each person, and you should always ensure that you leave the door closed and your belongings safe.

25. All of the accommodation options have a door lock or a padlock?

Yes. Qb's (Quibis) and Type A Gypsies have locks on the doors. A key will be delivered on arrival. The Tipis and Type B Gypsies have ports in sturdy canvas with eyelets appropriate to put a padlock provided by Sleep'em'All along with the relating keys. In either case you shall be responsible for the key that was handed to you. However if you lose it, you should not force the lock or padlock. Get help from one of our team members who will help you resolve the issue.

26. What kind of security measures are there in case of emergency?

There are fire extinguishers at various points of our campsite and exit directional signs. Our team will be instructed to assist in whatever is needed and guide our guests to the exit.

27. Can I enter on camping without a ticket for the event/festival?

No. The entry must be made in camping with a festival wristband suitable for all days of the festival / event. You must have this wristband at check-in so we can give you your wristband for accessing our space. These measures aim to ensure your own safety and interest, while also ensuring the quality standard that we propose.

28. Showers and WC's are Sleep'em'all camping exclusive?

Yes. WC's and shower facilities are dedicated only to guests Sleep'em'All. Please note, however, that these facilities will be adapted to the characteristics and means of each location of our space, so unfortunately we cannot always guarantee hot water showers and container bathrooms or fixed infrastructure, there may be replacement or supplement with chemical bathrooms. In all cases our team will be often supervising the cleaning of these facilitie
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